Terms and Conditions of Service

PRECISÃO100MEDO - LDA is a private limited company (sociedade por quotas) with registration and tax number (NIPC) 519 631 510, registered at the Funchal Commercial Registry Office, with its registered office at Rua das Mercês, n.º 41, 9000-224 Funchal, Madeira, operating in construction (hereinafter «PRECISÃO100MEDO»). These terms govern the provision of construction, renovation and restoration services and apply to all requests, site visits, quotes and works.

By requesting a technical visit or accepting a quote, the client confirms having read and accepted these terms. The specific conditions of each project are set out in the written proposal, which prevails over these terms in case of conflict.

PRECISÃO100MEDO is the registered name of the company identified in clause 1. The name, logo, website texts, quotes and designs are the property of the company; the photographs on the website are used under licence. Their use, reproduction or imitation by third parties without written authorisation is not permitted, and PRECISÃO100MEDO reserves the right to take appropriate legal action against any misuse.

PRECISÃO100MEDO builds houses and extensions, carries out full renovations of houses and apartments, restores old buildings and works on roofs, together with the related building services, finishes, joinery, windows, demolition and site preparation.

Electrical, plumbing, window and door, painting and repair work is carried out as part of ongoing projects and not as stand-alone services. PRECISÃO100MEDO reserves the right to decline requests outside its scope of activity or incompatible with its execution capacity at the time.

The technical visit costs between €35 and €50, set according to the property's location and communicated to the client before booking. This amount covers the technician's travel and the preparation of the detailed quote, and is paid at the time of the visit.

Scope. The visit fee covers the survey of the property and the preparation of the detailed quote. Any other design service is quoted separately and agreed before it is produced.

During the visit, PRECISÃO100MEDO surveys the property, records measurements and photographs and listens to what the client wants. The appointment may be rescheduled by either party with at least 24 hours' notice.

Refund. Once the visit has taken place, the amount is not refunded, since the technician travelled to and inspected the site. The only exception is where the deadline for delivering the detailed quote under clause 5, including any new date communicated by PRECISÃO100MEDO, has expired without the quote being delivered. In that case the amount is refunded in full.

PRECISÃO100MEDO's quote is a technical document listing every material, every item of work and VAT, the expected schedule and the payment terms. It is prepared to a level of detail above common practice, so that the client can use it for bank financing applications or with insurers.

Delivery time. The quote is delivered between 7 and 30 days after the visit, depending on the complexity of the case. PRECISÃO100MEDO may deliver it sooner and reserves the right to deliver it later when demand or unforeseen events so require, informing the client of the new date.

Validity. The quote is valid for 30 days from its date of issue, unless otherwise stated in the document. After that period, material and labour prices may be updated.

Use. The quote is prepared for the client's decision and for the purposes stated above. It does not constitute a specification for execution by third parties, and PRECISÃO100MEDO is not responsible for work carried out by others on the basis of it.

Acceptance is made in writing, by accepting the quote and the conditions it sets out. By accepting, the client agrees to the payment plan and payment methods defined in the proposal.

Payment plan. Payment is made in four stages, normally 30%, 30%, 30% and 10% of the project value: a deposit on acceptance, covering planning, ordering of materials and mobilisation of the team; two intermediate stages, paid at the start of each phase of the works; and a final 10% stage on handover. The proposal may provide for a higher deposit where the project requires the ordering of specific or long lead-time materials, and it is the proposal that defines the percentages and content of each stage.

Non-payment. Work only starts once the deposit has been paid. If a stage is not paid by the due date, PRECISÃO100MEDO may pause the work at the corresponding stage until payment is settled, and the schedule is adjusted accordingly, without any liability for PRECISÃO100MEDO. Overdue amounts may bear interest at the statutory rate and the documented costs of recovery.

Payment methods. Bank transfer to the account indicated in the proposal, MB WAY and credit or debit card are accepted. For card payments, the payment operator's fee, where applicable, is checked and communicated to the client before payment. PRECISÃO100MEDO issues an invoice for each payment.

Any change to the design or the quote, whether requested by the client or arising from conditions of the property that were not visible at the visit, is presented in writing with its cost and effect on the schedule, and is only carried out once approved by the client in writing. Without that approval, PRECISÃO100MEDO carries out what is set out in the accepted quote.

The works schedule is set out in the quote and is a priority for PRECISÃO100MEDO: to meet the deadline or deliver ahead of it.

Unforeseen events beyond PRECISÃO100MEDO's control may occur, such as supplier delays, hidden conditions of the property, weather, licensing, pending client decisions or changes in scope. In such cases, PRECISÃO100MEDO informs the client as soon as it becomes aware, explains the cause and presents the new schedule in writing. A delay communicated and justified under these terms does not give rise to compensation.

Neither party is liable for non-performance caused by events beyond its reasonable control, such as natural phenomena, fire, strikes, decisions of public authorities, epidemics or general supply failures. Deadlines are suspended for the duration of the event and adjusted in writing as soon as it ends.

The client undertakes to:

• ensure access to the property on the agreed days and times;
• provide water and electricity for the works;
• obtain the authorisations that depend on the client, such as those of the condominium or the municipality, unless the proposal includes that service;
• make decisions on materials and finishes within the agreed deadlines, so as not to stop the works;
• meet the payment milestones.

Delays in meeting these obligations may change the schedule and cost of the works, which will be communicated in writing.

Work takes place on working days, during the hours agreed in the proposal, respecting the condominium rules and applicable noise regulations. The client ensures that PRECISÃO100MEDO may use the necessary accesses, lifts and common areas, and informs the condominium where required.

Keys entrusted to PRECISÃO100MEDO are kept carefully, used only for the works and returned on handover. PRECISÃO100MEDO keeps the site in reasonable conditions of safety during the works.

Materials are those stated in the quote. If a material becomes unavailable, PRECISÃO100MEDO proposes an equivalent alternative, which is only applied with the client's approval.

Materials chosen and supplied by the client are installed with the same care, but PRECISÃO100MEDO does not guarantee their quality, suitability or durability, nor is it responsible for delays in their delivery.

PRECISÃO100MEDO coordinates and carries out the works. For work requiring specific certification or specialisation, such as gas, lifts, air conditioning or technical testing, it may use certified specialists, under its coordination and responsibility, at no additional cost to the client beyond what is set out in the quote.

PRECISÃO100MEDO is responsible solely for the work it carries out. It is not responsible for previous or parallel work carried out by other companies or professionals, nor for services those third parties have not delivered as expected.

Where a PRECISÃO100MEDO project involves work by third parties, the quote identifies the scope of the intervention and its limitations. The correction of pre-existing defects is quoted separately.

The quote is based on what is visible and measurable at the technical visit. Hidden problems, such as damp, old services, structural elements, infestations or hazardous materials, that can only be detected once work is under way are communicated to the client with photographic records and, where they require intervention, quoted as additional work under clause 7.

Removal of construction waste and final cleaning are included where the quote so states. During the works, PRECISÃO100MEDO keeps the site in reasonable conditions of cleanliness and safety. Fine cleaning for occupation, where not provided for in the quote, is quoted separately.

At the end of the works, PRECISÃO100MEDO carries out the final inspection with the client and records in writing any snagging items to be corrected, with a deadline for their completion.

The works are deemed accepted upon signature of the handover report or, in the absence of written communication from the client within five working days of the notice of completion, on the date of that notice. Recorded snagging items do not prevent acceptance or payment of the final stage, unless they prevent normal use of the property.

The work carried out by PRECISÃO100MEDO has the guarantee provided by law, without prejudice to any additional guarantees stated in the proposal.

The warranty covers execution defects in the work carried out by PRECISÃO100MEDO. It does not cover normal wear, misuse, lack of maintenance, subsequent work by third parties, materials supplied by the client or damage caused by external factors.

Warranty claims are made in writing. PRECISÃO100MEDO responds within ten working days with its assessment and, where applicable, the date of correction.

The insurance applicable to each project is stated in the proposal. At the client's request, PRECISÃO100MEDO provides the relevant certificates.

The official communication channels are WhatsApp and the telephone 924 320 454. PRECISÃO100MEDO sends photo reports at each stage and holds progress meetings by video call when the client is not present.

Decisions and changes are recorded in writing. Verbal communications only bind the parties once confirmed in writing.

PRECISÃO100MEDO records its projects in photographs and video before, during and after the works. These records serve for the project report and may be used in PRECISÃO100MEDO's marketing, on the website, social media, presentations and advertising material, as an example of work carried out.

The client's privacy is always respected: the material does not identify the client, the address or any element that would allow the property to be located, and does not include recognisable people or personal belongings. The client may request in writing, at any time, that their project not be used for promotion.

Before the works start, the client may withdraw in writing. PRECISÃO100MEDO retains from the deposit the costs already incurred, such as design, materials ordered and team bookings, and refunds the remainder.

After the works have started, the client pays for the work carried out and materials ordered up to the date of notice. If PRECISÃO100MEDO is unable to complete the works for reasons attributable to it, it refunds the amounts received for work not carried out.

Complaints may be submitted through the contacts indicated above and are answered in writing.

These terms are governed by Portuguese law. In the event of a dispute, the parties first seek an amicable solution. Failing that, the courts of the district of Madeira have jurisdiction, without prejudice to recourse to consumer alternative dispute resolution bodies.

Personal data is processed in connection with these services in accordance with the Privacy Policy.

These terms are drafted in Portuguese. Versions in other languages are courtesy translations provided for ease of reading. In the event of any discrepancy, the Portuguese version prevails.

If any clause of these terms is held to be invalid, the remaining clauses remain in force. These terms and the accepted proposal constitute the entire agreement between the parties regarding the works.

PRECISÃO100MEDO may update these terms. The version in force is the one published on this page, with the date shown at the top. Projects already accepted are governed by the terms in force on the date of acceptance.